What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also record transactional data each time you deposit or withdraw: the wallet
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number used, the amount, and the timestamp. This is necessary to process your funds accurately and to meet our obligations under applicable financial regulations in the regions where we operate. Beyond account and payment data, we collect device and session information — your IP address, browser
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type, and the pages you visit within the lobby. We use this to keep your account secure, detect unusual login attempts, and improve how the platform performs on mobile. We do not sell your personal data to third parties. Data shared with payment processors like bKash,
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Nagad, and Rocket is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: transaction records are held for as long as required by applicable law, while session logs are cleared on a rolling basis. Your eligibility to use
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the platform and the specific data obligations that apply depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.