Reference

What Governs Your Account on rbaji2

Your use of rbaji2 depends on the laws of your region and whether you are in an eligible area — we do not override local law.

Account EligibilityJurisdiction-Dependent AccessbKash · Nagad · Rocket Wallet TermsData Handling Policy
rbaji2 What Governs Your Account on rbaji2
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold your account data only for as long as it is needed to operate your account and meet our legal obligations. You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies — contact support with your account ID to start that process.

Data Retention Account and transaction records are kept for the period required by applicable law. Once that period ends, data is deleted or anonymised on a rolling schedule.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.
Account Security Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support to flag the account.
Requesting Changes To update registered details — including the bKash, Nagad, or Rocket number linked to your account — submit a request through live chat or email with proof of ownership of the new wallet.
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how these terms apply to your account, or you want to request a change to your registered details, our support team handles policy queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in.

Team online

Live Chat

Reach the support team directly through the chat window in your account dashboard — the fastest path for account and wallet policy questions.

Email Support

Send detailed policy or account queries to our support address. Include your account ID and the relevant transaction reference for wallet matters.

Help Centre

The Help Centre covers account eligibility, wallet verification steps, and jurisdiction questions with written answers you can read at any time.

Common Legal and Account Questions

These are the questions we hear most often about how our terms work in practice for accounts in Bangladesh.

Access depends on your local law and whether you are in an eligible region. We recommend checking whether online casino activity is permitted where you are before opening an account.

If we determine that your account is being accessed from a region where access is not permitted, we may suspend the account and review any pending wallet transactions before releasing funds.

Contact support through live chat or email with your account ID. We will confirm your identity and provide the data we hold within the timeframe required by applicable law.

Yes, where no legal retention obligation applies. Submit a deletion request through support. Transaction records required for legal or financial compliance may be retained even after account closure.

Check that the wallet number on your account matches your registered wallet exactly. If it does, contact support with your transaction reference and we will investigate the status with you.

Updated terms are posted on this page. If you continue using your account after a change is published, that counts as acceptance of the revised terms under our policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.